Shipping policy

Shipping Country/Region

US Store: United States

EU Store: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Excluding Remote Area), Sweden

AU Store: Australia

Global Store: Canada, Georgia, Hong Kong (China), Iceland, India, Japan, Kazakhstan, Lebanon, Macao (China), Malaysia, New Zealand, Norway, Oman, Panama, Saudi Arabia, Serbia, Singapore, South Korea, Switzerland, Taiwan (China), Thailand, United Kingdom, Vietnam.

*Note:
1. Snapmaker does not support delivery to countries and regions other than the above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.

2. Delivery to certain remote areas in Spain is not supported, including the Balearic Islands (Majorca, Menorca, Ibiza), Las Palmas Province (Canary Islands), Santa Cruz de Tenerife Province (Canary Islands), and the autonomous cities of Ceuta and Melilla in North Africa.

Shipping Cost

*Note:
1. Free shipping eligibility is based on the order subtotal after all discounts have been applied.

2. Our production warehouse is located in Shenzhen, China. If stock is unavailable in the overseas warehouse, your order will be shipped from the China warehouse.

3. Delivery to certain remote areas in Spain is not supported, including the Balearic Islands (Majorca, Menorca, Ibiza), Las Palmas Province (Canary Islands), Santa Cruz de Tenerife Province (Canary Islands), and the autonomous cities of Ceuta and Melilla in North Africa.

4. Orders may be shipped in multiple packages and may arrive at different times. You will receive an email notification with a tracking number once each item has been dispatched.

5. If your order includes both in-stock machines or key modules and pre-order items, we will prioritize shipping the in-stock machines or key modules first. If your order does not include any in-stock machines or key modules, the entire order will be shipped once all pre-order items are available. For customers who prefer split shipments, please contact our customer service team at info@snapmaker.com.

6. Snapmaker does not support delivery to countries and regions other than the above. If your desired shipping destination is not included in the list, please click here to place an order through our distributor or email our customer service team at info@snapmaker.com for further assistance.

Frequently Asked Questions

Q1. Where will the product be shipped from?

All products are manufactured in Mainland China.
We currently operate fulfillment warehouses in the US, Germany, the UK, Australia, Canada, Japan, and South Korea.

• Orders shipped to the US, Germany, the UK, Australia, and Canada are typically fulfilled from the local warehouse when inventory is available. Otherwise, they will be shipped from our China warehouse.
• For Japan and South Korea, only U1 and related add-ons are fulfilled locally. Other products will be shipped from our China warehouse.
• Orders shipped to Switzerland, Norway, Iceland, and Serbia are fulfilled from our Germany warehouse.
• Orders to all other regions are shipped directly from our China warehouse.

Shipments are usually handled by FedEx, DHL, UPS, USPS, local postal services, or other carriers. The carrier is selected based on your order and destination, and specific carrier selection is currently not supported.

Q2. How can I track my order?

After placing your order, you'll receive an Order Confirmation email with your order details. Once your item ships, you'll get a Shipment Notification email with the subject "Your order is on the way", which includes your tracking number and courier information. You can use this to track your package.

Please note: Tracking updates may sometimes be delayed or remain unchanged for a few days, which is normal. If your tracking hasn't updated for more than 3 days or seems incorrect, please submit a request here with your order number, and our team will investigate.

Q3. How long will it take to receive my order? Can shipping be expedited?

Orders are typically shipped according to the estimated dispatch time listed on the product page and delivered within 7–14 business days after dispatch. We currently do not offer expedited shipping, but we always aim to deliver your order as quickly as possible.

Q4. Will I need to pay any import duties or additional taxes after placing the order?

Customs handling depends on your shipping destination:

• EU: Prices include VAT. No additional VAT or customs duties are payable by customers.
• Canada: Import taxes and duties are prepaid by Snapmaker. No additional import taxes or duties are payable by customers.
• Australia: Prices include GST. No additional GST or customs duties are payable by customers.
• US, UK: Import taxes and duties are collected at checkout. If you are charged any additional import taxes or duties upon delivery, please submit a request here to request a refund.
• Other regions: Your package may require customs clearance, and you may be responsible for any applicable import duties or taxes. FedEx, DHL, or other carriers may contact you for additional information. Please respond promptly to avoid delivery delays.

Q5. My tracking hasn't updated. What can I do?

Delivery times may vary due to high order volume, your location, customs, and courier services. If your tracking information has not updated for more than 3 days, please submit a request here with your order number, and our team will investigate and provide assistance.

Q6. My order arrived damaged, items were missing, or I received the wrong item

We're very sorry for the inconvenience. Please keep the outer packaging and take clear photos of the package and items received. Then:

• For damaged, missing, or wrong items: Submit a request here with your order number, photos, and details. Our team will assist you promptly with replacements or solutions.

Q7. Why have I received a customs clearance notice or additional fees?

Customs handling depends on your region:

• EU: Prices include VAT. No additional VAT or customs duties are payable by customers.
• Canada: Import taxes and duties are prepaid by Snapmaker. No additional import taxes or duties are payable by customers.
• Australia: Prices include GST. No additional GST or customs duties are payable by customers.
• US, UK: Import taxes and duties are collected at checkout. If you are charged any additional import taxes or duties upon delivery, please submit a request here to request a refund.
• Other regions: Your package may require customs clearance, and you may be responsible for any applicable import duties or taxes. FedEx, DHL, or other carriers may contact you for additional information. Please respond promptly to avoid delivery delays.

Q8. The tracking says delivered, but I haven't received my package

Sometimes tracking information can be incorrect, and packages may be marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it's a good idea to check with your neighbors and/or shipping carrier.

If you do not receive your order after 3 days, please contact the shipping company to report the issue and open a case. Then forward your case number and/or any response from the carrier to info@snapmaker.com as soon as possible, and we will do our best to help.

Q9. I purchased Worry-Free Purchase when placing my order. How do I make a claim?

• File a claim here: Seel Claim Center. Once your claim is processed, please inform us at info@snapmaker.com.
  • Email address / Phone number: Enter the email or phone number used to purchase your Snapmaker order (only one is required).
  • Order Number: Enter your Snapmaker order number, starting with "SM".
    • You can use either the Order Number or the Worry-Free Purchase ID to submit your claim.
  • Worry-Free Purchase ID: After your Snapmaker purchase, Seel will automatically send an email containing your Purchase ID (from support@seel.com).
• If you cannot file a claim: Contact Seel at support@seel.com.